EDGE is Ethos Voice & Data Ltds Business Process Improvement & Customer Relationship Management solution to deliver intelligent, integrated and simple applications for growing and midsize businesses.
EDGE is intelligent...
The system holds all corporate data in a single database, giving you immediate access to your key clients data. As a result, eDGe enables you to make better, faster decisions.
EDGE is integrated...
Within a single, powerful application, it combines complete customer-facing CRM capabilities with back-office integration and self-service portals for customers. As a result, it allows companies to unite fragmented data and automate processes from end to end.
EDGE is simple...
With EDGE, implementations are both faster and less expensive than traditional business applications. Modularity enables phased implementations according to your companys need and significantly reduces your total cost of ownership (TCO).
Why EDGE?
Unify & Improve Business Processes across your Businesswith a single, integrated platform, you can automate key business functions across all departments, including sales, marketing, service, finance, inventory, order fulfillment, purchasing, and employee management. Your employees no longer have to re-enter data in different systems, rectify inconsistent or inaccurate data, or wait for batch updates. Instead, all your employees view and share accurate data in real time, leading to greater collaboration among departments and increased productivity across your business.
Increase Visibility for Better Decision Making...
Real-time access to key performance metrics, supporting intelligent, timely business decisions. In addition, full visibility into unified customer records results in more efficient and highly personalised sales, fulfillment, and service processes.
Extend Processes to Customers...
Given todays need to work closely with your customers & partners, EDGE offers self-service portals that enhance both B2B and B2C collaboration EDGE accelerates process cycles and improves responsiveness, ensuring your position as a preferred partner.
Customise and Extend EDGE
EDGE is customisable in configuration and modular. Customisation is simple and based on industry standardsoftware & tools which allows you to tailor business practices and processes to meet your specific company and industry requirements. EDGE includes all software upgrades & remote support costs for the life of the contract which gives you complete peace of mind.
Get Competitive Advantage with an Affordable Solution...
Built from the ground up for growing and midsize businesses, EDGE offers affordable pricing, accelerated implementation, and comprehensive support packages that results in unbeatable TCO. Plus, you eliminate the costly and time-consuming integration often associated with using a patchwork of disconnected systems. EDGE also encompasses professional services and educational programs that ensure efficient implementation and continued, long-term success.
EDGE features include:
Customer Relationship Management
Sales Force Automation
Telemarketing Automation
Customer Support and Service
Partner Relationship Management
Knowledge Base
Document Linking
Financials
Sales Ledger Integration
Purchase Ledger Integration
Advanced Financials
Revenue Recognition
Order Management and Fulfillment
Time and Material Billing
Purchasing
Inventory Management
Serial Number tracking
Standard & Customisable Reports
Management and Productivity
Group/individual Calendaring & Collaboration
Engineer scheduling
SLA Alerts by email
GPS Location
PDA based job sheets
Electronic signature capture
Skill based job allocation
Email escalation alerts
Contract performance and cost analysis
EDGE is intelligent...
The system holds all corporate data in a single database, giving you immediate access to your key clients data. As a result, eDGe enables you to make better, faster decisions.
EDGE is integrated...
Within a single, powerful application, it combines complete customer-facing CRM capabilities with back-office integration and self-service portals for customers. As a result, it allows companies to unite fragmented data and automate processes from end to end.
EDGE is simple...
With EDGE, implementations are both faster and less expensive than traditional business applications. Modularity enables phased implementations according to your companys need and significantly reduces your total cost of ownership (TCO).
Why EDGE?
Unify & Improve Business Processes across your Businesswith a single, integrated platform, you can automate key business functions across all departments, including sales, marketing, service, finance, inventory, order fulfillment, purchasing, and employee management. Your employees no longer have to re-enter data in different systems, rectify inconsistent or inaccurate data, or wait for batch updates. Instead, all your employees view and share accurate data in real time, leading to greater collaboration among departments and increased productivity across your business.
Increase Visibility for Better Decision Making...
Real-time access to key performance metrics, supporting intelligent, timely business decisions. In addition, full visibility into unified customer records results in more efficient and highly personalised sales, fulfillment, and service processes.
Extend Processes to Customers...
Given todays need to work closely with your customers & partners, EDGE offers self-service portals that enhance both B2B and B2C collaboration EDGE accelerates process cycles and improves responsiveness, ensuring your position as a preferred partner.
Customise and Extend EDGE
EDGE is customisable in configuration and modular. Customisation is simple and based on industry standardsoftware & tools which allows you to tailor business practices and processes to meet your specific company and industry requirements. EDGE includes all software upgrades & remote support costs for the life of the contract which gives you complete peace of mind.
Get Competitive Advantage with an Affordable Solution...
Built from the ground up for growing and midsize businesses, EDGE offers affordable pricing, accelerated implementation, and comprehensive support packages that results in unbeatable TCO. Plus, you eliminate the costly and time-consuming integration often associated with using a patchwork of disconnected systems. EDGE also encompasses professional services and educational programs that ensure efficient implementation and continued, long-term success.
EDGE features include:
Customer Relationship Management
Sales Force Automation
Telemarketing Automation
Customer Support and Service
Partner Relationship Management
Knowledge Base
Document Linking
Financials
Sales Ledger Integration
Purchase Ledger Integration
Advanced Financials
Revenue Recognition
Order Management and Fulfillment
Time and Material Billing
Purchasing
Inventory Management
Serial Number tracking
Standard & Customisable Reports
Management and Productivity
Group/individual Calendaring & Collaboration
Engineer scheduling
SLA Alerts by email
GPS Location
PDA based job sheets
Electronic signature capture
Skill based job allocation
Email escalation alerts
Contract performance and cost analysis
